How To Turn A Complaint Into A Gift | Becoming A Pharmacy Badass

**In this Episode of the Becoming a Badass Pharmacy Owner Podcast; Dr. Lisa Faast will talk about turning complaints into gifts**

**Show Notes:**
1. **How To Turn A Complaint Into A Gift** [0:0]
2. **Complaints open your blind eye** [1:50]
3. **When a patient complaint happened** [3:21]
4. **The importance of listening to your patients** [5:06]
5. **How to turn bad experiences into positive experiences** [7:06]
6. **Do you have a way for patient feedback** [9:05]
7. **Culture and customer service levels** [10:55]
<br>

-----
#### **Becoming a Badass Pharmacy Owner Podcast is a Proud to be Apart of the Pharmacy Podcast Network**